Frequently Asked Questions
Everything you need to know about your Shop Rescue Spa experience
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. We offer expedited shipping options at checkout if you need your skincare essentials sooner.
What is your return policy for beauty products?
We accept returns on unopened and unused products within 30 days of purchase. For hygiene reasons, we cannot accept returns on opened or tested skincare items.
Are the products sold on Shop Rescue Spa authentic?
Yes, we are an authorized retailer for every brand we carry. All products are sourced directly from the manufacturers to ensure 100% authenticity and freshness.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our reach to more international locations in the near future.
Can I get a consultation to find the right products for my skin?
Absolutely! Our licensed estheticians are available for virtual consultations to help you build a personalized regimen tailored to your specific skin concerns.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay and PayPal.